Website Terms of Service

1. Agreement to These Terms

These Terms and Conditions (the “Terms”) govern your access to and use of the coaching, consulting, communications, websites, client portals, digital resources, events, calls, text messages, emails, and related services offered by Focused to Scale (“Focused to Scale,” “we,” “us,” or “our”). By accessing our services, booking a call, making a purchase, attending a session, or otherwise interacting with us, you agree to these Terms.

If you do not agree with these Terms, you should not use our services. We may update these Terms from time to time. The version posted or provided at the time of use applies unless a separate written agreement states otherwise.

2. Our Services

Focused to Scale provides coaching and consulting services designed to help clients clarify priorities, improve execution, build systems, make strategic decisions, and recapture their potential. Our services may include individual coaching, group coaching, business consulting, workshops, courses, digital resources, assessments, implementation support, and appointment reminders.

The exact scope, format, schedule, deliverables, and fees for a service may be described on the applicable checkout page, proposal, invoice, statement of work, email confirmation, or written agreement.

3. Coaching and Consulting Are Not Professional Advice

Our services are educational, coaching, and consulting services only. They are not medical, mental health, legal, accounting, tax, financial, investment, or other regulated professional services. We do not diagnose, treat, cure, or prevent any medical or mental health condition.

You remain responsible for your own decisions, actions, business operations, compliance obligations, health care choices, financial decisions, and outcomes. You should consult qualified professionals before making decisions that require professional advice.

4. Eligibility and Client Responsibilities

You must be at least the age of majority in your place of residence or have the involvement of a parent or legal guardian to use our services. You agree to provide accurate information, participate respectfully, attend scheduled meetings on time, complete agreed-upon work where applicable, and use our services in a lawful and ethical way.

You are responsible for implementing any strategies, recommendations, or plans discussed during coaching or consulting.

You agree not to share confidential client materials, recordings, links, login credentials, or private community content with unauthorized people.

You agree not to use our services for unlawful, harmful, abusive, harassing, discriminatory, deceptive, or infringing purposes.

5. Appointments, Scheduling, Cancellations, and Rescheduling

Appointments are scheduled according to the booking tools, calendar links, or instructions we provide. If you need to cancel or reschedule, you should do so as early as possible using the applicable booking link or by contacting us.

Unless a separate written policy states otherwise, missed appointments, late cancellations, or repeated rescheduling may be treated as used sessions. We may reschedule sessions when reasonably necessary due to illness, emergency, scheduling conflicts, technical issues, or other circumstances outside our reasonable control.

6. SMS/Text Message Terms

We use SMS/text messaging primarily to remind clients of appointment times, upcoming meetings, scheduling changes, and service-related updates. We may also send administrative messages related to your account, booking, or service experience.

Consent: By providing your mobile number and opting in, booking an appointment, completing an intake form, or otherwise agreeing to receive text messages from us, you authorize us to send SMS/text messages to that number.

Message frequency: Message frequency varies based on your appointments and interactions with us. Typical messages are appointment reminders and meeting updates.

Costs: Message and data rates may apply. Your mobile carrier is not liable for delayed or undelivered messages.

Opt out: You may opt out of SMS/text messages at any time by replying STOP, or by contacting us at [email protected]. After opting out, you may receive one final message confirming your opt-out.

Help: For help, reply HELP or contact [email protected].

No condition of purchase: Where required by law, consent to receive marketing text messages is not a condition of purchasing any goods or services.

Service-related text messages may be separate from marketing messages. If we send marketing text messages, we will seek any consent required by applicable law and provide a lawful opt-out mechanism.

7. Payments, Fees, and Billing

You agree to pay all fees described at checkout, on an invoice, in a proposal, or in a separate written agreement. Unless otherwise stated, fees are listed in the currency shown at checkout or on the invoice and are due according to the applicable payment terms.

We may use third-party payment processors to process payments. We do not control the payment processor’s systems, terms, or privacy practices. You agree to provide accurate billing information and authorize applicable charges, including recurring charges if you enroll in a subscription, payment plan, or recurring service.

8. Refunds, Subscriptions, and Cancellations

Refunds, guarantees, cancellation rights, and subscription terms are governed by the specific offer terms shown at the time of purchase or in a separate written agreement. If no specific refund policy is stated, payments are non-refundable to the fullest extent permitted by law.

For subscriptions or recurring services, you are responsible for cancelling before the next billing date if you do not want to be charged again. Cancelling a subscription stops future charges but does not automatically create a refund for past charges unless required by law or stated in the offer terms.

9. Intellectual Property

All materials we provide, including frameworks, worksheets, templates, videos, recordings, slides, written content, systems, tools, processes, logos, branding, and other content, are owned by Focused to Scale or its licensors and are protected by intellectual property laws.

Subject to payment and compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use materials provided to you for your own personal or internal business use. You may not copy, resell, publish, distribute, share, teach, reproduce, modify, upload, or create derivative products from our materials without our prior written permission.

10. Confidentiality

During coaching or consulting, you may share confidential personal, professional, or business information with us, and we may share confidential methods, strategies, or business information with you. Each party agrees to use reasonable care to protect the other party’s confidential information and not disclose it except as needed to provide or receive services, comply with law, enforce rights, or with permission.

Group coaching, community, or workshop settings involve other participants. You agree to respect the confidentiality of other participants. However, we cannot guarantee that other participants will keep information confidential, so you should use discretion when sharing sensitive information in group environments.

11. Testimonials, Feedback, and Results

If you provide testimonials, reviews, comments, feedback, or success stories, you grant us permission to use them for business, marketing, and service-improvement purposes, unless you tell us otherwise in writing. We may edit testimonials for clarity or length while preserving the substance.

Any examples, case studies, testimonials, earnings statements, or results discussed are not guarantees. Your results depend on many factors, including your implementation, business model, market, skills, resources, health, timing, and external conditions.

12. Technology, Third-Party Tools, and Availability

We may use third-party platforms for scheduling, video calls, email, SMS, payment processing, client portals, course hosting, analytics, forms, or communications. Your use of those tools may be subject to the third party’s terms and privacy practices.

We do not guarantee uninterrupted or error-free access to our websites, platforms, calls, recordings, communities, or digital resources. We may modify, suspend, or discontinue services or features when reasonably necessary.

13. Privacy

Our collection, use, disclosure, and protection of personal information is described in our Privacy Policy. By using our services, you acknowledge that you have reviewed the Privacy Policy.

14. Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, consequential, special, exemplary, punitive, or lost-profit damages, including loss of revenue, data, goodwill, business opportunity, or expected savings.

To the fullest extent permitted by law, our total liability for any claim related to the services or these Terms is limited to the amount you paid to us for the specific service giving rise to the claim during the three months before the event giving rise to liability, or CAD $100 if you paid nothing for that service.

15. Disclaimer of Warranties

Our services and materials are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, representations, and conditions, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and results.

16. Indemnity

You agree to indemnify and hold harmless Focused to Scale and its owners, officers, contractors, employees, agents, and service providers from claims, damages, losses, liabilities, costs, and expenses, including reasonable legal fees, arising from your breach of these Terms, misuse of the services, violation of law, infringement of rights, or business decisions and actions taken by you.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of British Columbia and the federal laws of Canada applicable in British Columbia, without regard to conflict-of-law rules. Subject to any mandatory consumer protection rights that may apply in your jurisdiction, the courts located in British Columbia will have exclusive jurisdiction over disputes related to these Terms or our services.

Before starting a formal legal proceeding, you agree to contact us at [email protected] and make a good-faith effort to resolve the issue informally.

18. Changes to These Terms

We may update these Terms from time to time. The updated version will be effective when posted, provided, or otherwise made available, unless a different effective date is stated. Your continued use of our services after changes are effective means you accept the updated Terms.

19. Contact

Questions about these Terms can be sent to [email protected] or mailed to Focused to Scale, 1001 Richards Street, Vancouver, BC, Canada.